Help with your online application
For questions about your application, see Troubleshooting your Financial Assistance Scheme (FAS) application.
If you're experiencing identity verification issues, please see Identity verification.
If your query is still not resolved, please contact the FAS Helpline using one of the options below.
Financial Assistance Scheme Helpline
Contact the FAS Helpline via phone or an online enquiry to:
- get information on making an application for financial assistance
- get information about supporting documentation and evidence for your application
- discuss application outcomes
- find supports to help you make your application.
Call 1800 161 136
Open 8:30am-5:30pm Monday to Friday, except public holidays.
Submit an online enquiry
Get help online from the FAS Helpline team.
FAS help in your language
FAS information available in 20 languages.
Financial assistance for Aboriginal and Torres Strait Islander people
Aboriginal and Torres Strait Islander victims will be able to choose whether to use the Marra Yattakunar Pathway or the general pathway when getting help with a FAS application.
Victims can choose to contact the dedicated Marra Yattakunar Team at the FAS or the general FAS Helpline.
See Marra Yattakunar Pathway for further information.
Marra Yattakunar Team
Call 1800 849 778
Open 8:30am-5:30pm Monday to Friday, except public holidays.
Submit an online enquiry
Please state in your online enquiry that you'd like the Marra Yattakunar Team to respond.
Feedback and complaints
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