Contact the Financial Assistance Scheme

Contact the Financial Assistance Scheme (FAS) via phone or an online enquiry to:

  • get information on making an application for financial assistance
  • get information about supporting documentation and evidence for your application
  • discuss application outcomes
  • find supports to help you make your application.

Financial Assistance Scheme Helpline

Open: 8:30am5:30pm Monday to Friday (excluding public holidays)

Call FAS: 1800 161 136

Submit an online enquiry

🌐 FAS help in your language

Financial assistance for Aboriginal and Torres Strait Islander people

Aboriginal and Torres Strait Islander victims will be able to choose whether to use the Marra Yattakunar Pathway or the general pathway when getting help with a FAS application.

Victims can choose to contact the dedicated Marra Yattakunar Team at the FAS or the general FAS Helpline.

See Marra Yattakunar Pathway for further information.

Marra Yattakunar Team

Open: 8:30am5:30pm Monday to Friday (excluding public holidays)

Call: 1800 849 778

Updated